Assessment of accessibility and satisfaction with public ambulance service in Minna Metropolis, Nigeria

Abstract

The present study investigates ambulance service accessibility and medical patients’ satisfaction for public ambulance services in Minna. The study used a survey research design and purposefully distributed 150 questionnaires to the medical patients at Minna General Hospital through random sampling techniques. The study used descriptive statistics to analyze the data gathered, while correlational analysis was used to determine the relationship between ambulance service accessibility variables with residential areas. The study results show that ambulance accessibility is significantly affected by service cost, service frequency, and road infrastructure. Also, the study results indicate that medical patients are moderately satisfied with the overall service offered by the ambulance service in Minna. The study recommends, among others, that the Niger State government should subsidize ambulance service costs to enhance accessibility for all medical patients across different residential areas. This measure would also help increase service frequency, especially in underserved rural areas.