Revolutionizing Library Services: Exploring the Potential of Artificial Intelligence-Based Research Tools

Abstract

The advent of ICTs has revolutionised nd the rise of artificial intelligence (AI) is a tension of this trend. This review article analyses how AI-based tools are changing the standard for effective and efficient library service delivery, examining their capabilities to improve user experience and operational efficiency. The article categorises Al- based research tools by function: topic discovery (Perplexity, Semantic Scholar, Elicit, ChatGPT), writing and proofreading (Grammarly, Ginger AI, Word Wordvice AI, ProWritingAid) research conduct (Aithor, Google Bard, Research Rabbit, Connected Papers). It highlights benefits including improved user satisfaction, efficiency and decision-making, alongside challenges such as limited awareness and skills, data-quality concerns, ethical and privacy issues, and resistance to change among librarians and users. The study recommends that academic libraries embrace AI as a vital service-delivery tool, supported by staff training and development.