Assessment of Facilities Condition and Users' Satisfaction in Public Housing Estates in Minna, Nigeria

Abstract

The failure of several housing projects across different parts of the world have been attributed partly to lack of feedback from the end-users. This study conducts a post-occupancy evaluation of the condition of housing facilities and users' satisfaction in public housing estates in Minna. Two public housing developments (M.I. Wushishi and Talba Housing Estates) were selected for the study. Data for the study were collected through questionnaire administration, personal observation and interview. A total of 400 questionnaires were administered out of which 288 were retrieved and 256 were found to be useful for analysis, representing about 26% of the total housing stock in the two estates. Data were analysed using both descriptive and inferential statistics. Likert scale was used to analyse the level of users' satisfaction, while correlation analysis was used to test the relationship between the condition and the level of satisfaction. Results from the study revealed that residents were generally dissatisfied or felt indifferent with majority of the facilities with the exception of drainage in both estates and healthcare facilities in M. I. Wushishi with which the residents were generally satisfied. The correlation coefficient (0.908 and 0.721 for M.I. Wushishi and Talba estate respectively) showed strong, positive relationships between facilities condition and users' satisfaction, implying that the better the condition of these facilities, the higher the level of users' satisfaction. To achieve higher level of satisfaction, a general improvement of the condition of facilities in public housing estates was recommended.