Managing Integrated Library Systems (ILS) for Effective Digital Service Delivery in University Libraries: A Review of Current Practices

Abstract

Integrated Library systems (ILS) have become indispensable tools in the digital transformation of academic libraries,enabling institutions to manage core functions such as cataloguing, acquisition, and online access to resources.This review explores current practices and perspectives in the management of ILS for effective digital service delivery in university libraries. As the demand for seamless user-centered digital services continues to grow effective operation and integration of ILS have become crucial for ensuring timely access to knowledge, optimizing staff workflows and enhancing user experiences.The paper examines various types of ILS, including both proprietary and open-source platforms, and evaluate their roles in supporting digital services such as online public access catalogs (OPAC), remote authentication and e-resources management. It also review how university libraries have adopted different strategies to manage ILS, including vendor partnerships, cloud-based deployment, staff training, and interoperability with other digital platforms. Challenges such as budget constraints, lack of technical expertise, and system incompatibility are identified alongside best practices observed in institutions with successful institutions.The paper further discusses the relevance of theoretical models such as the Technology Acceptance Model (TAM) and the Information systems success models in understanding user satisfaction and system effectiveness. This review concludes by highlighting the need for continuous assessment, user feedback, and adaptive management strategies to ensure that ILS remains a valid tool in delivering high-quality digital library services in university settings