Effect of Employees Engagement on Organizational Performance of Selected Hotels in North Central Nigeria

Abstract

As organizations expand, employment opportunities grow, highlighting the invaluable role of employees as a key business asset. This study aims to investigate the effect of employee engagement on organizational performance in selected hotels in North Central Nigeria. Employee engagement is pivotal for organizational performance, offering numerous advantages. The study adopts a cross-sectional survey research approach, surveying 505 employees from six selected hotels. Utilizing a 5-point Likert scale questionnaire, a sample size of 220 employees was determined, with an additional 10% added for attrition based on the Taro Yamane formula. In total, 242 questionnaires were distributed, and 210 were duly completed and returned for data analysis. The responses were analysed using Partial Least Square Structural Equation Modelling (PLS-SEM). The study reveals significant positive effects of leadership (β = 0.048, t = 4.437, p = 0.000), motivated employees (β = 0.049, t = 6.123, p = 0.000), and committed employees (β = 0.034, t = 15.365, p = 0.000) on organizational performance. These findings emphasize the importance of fostering a positive work environment that inspires and motivates employees, thereby ensuring organizational goals are achieved. It is therefore recommended to establish open communication channels, encourage feedback, and Provide regular updates on organizational progress to sustain employee engagement and enhance overall performance.