Impact of Top Management Commitment on Implementation of Total Quality Management in an Organization

Abstract

Adoption of any management strategy needs a framework as a blue print for its implementation and usually driven by the management. Therefore, this paper is aimed at presenting the role of top management commitment on implementation of Total Quality Management (TQM). This management philosophy is mainly concerned with continuous improvement in an organization, from high level strategic planning and decision-making to detailed execution of work elements on every level of the organization. An investigatory survey research approach (ISRA) method was adopted for the quantitative and qualitative data collection and collation from Shiroro Hydroelectric Power Plant PLC of Nigeria. It was ascertained that top/middle management commitment is a fundamental factor to be considered by an organization to implementation TQM.