Bridging Quality and Access: Quality Assurance as a Catalyst for Effective Information and Knowledge Management in University Libraries

Abstract

This paper conceptualizes the role of Quality Assurance (QA) as a strategic catalyst bridging the persistent “quality–access gap” in university libraries. Despite abundant information resources, many academic libraries in Nigeria and similar contexts struggle to maintain metadata integrity, resource organization, and user access. The study argues that applying QA principles fitness for purpose, continuous improvement, accountability, and stakeholder engagement can systematically enhance Information and Knowledge Management (IKM) processes. Design/Methodology/Approach: A conceptual synthesis and integrative literature review were employed, drawing on Total Quality Management (TQM), Knowledge Management (KM), and higher education QA frameworks from UNESCO, the National Universities Commission (NUC), and relevant scholarly sources. Findings/Insights: The paper reveals that QA mechanisms improve the reliability of metadata, classification consistency, and interoperability, thereby strengthening access, discoverability, and user satisfaction. Practical Implications: The model offers librarians, QA units, and policymakers a structured framework for embedding QA in library workflows, accreditation standards, and staff capacity development. Originality/Value: This study presents a novel conceptual model positioning QA as an enabler of resilient, accessible, and knowledge-driven library systems.