Managing Integrated Library Systems (ILS) for Effective Digital Service Delivery in University Libraries: A Review of Current Practices

Abstract

Integrated Library Systems (ILS) have become indispensable tools in the digital transformation of academic libraries, enabling institutions to mange core functions such as cataloguing, acquisitions, circulation and online access to resources. The review explores current practices and perspectives in the management of ILs for effective digital service delivery in university libraries. As the demand for seamless, user- centered digital services continuous to grow, effective operation and integration of ILs have become critical for ensuring timely access to knowledge, optimizing staff workflows, and enhancing user experiences. The paper examine various types of ILs including both propriety and open-source platforms, and evaluates their roles in supporting digital services such as Online Public Access Catalogs (OPAC), remote authentication, and e- resource management. It also reviews how university libraries have adopted different strategies to manage ILS, including vendor partnerships, cloud- based deployment, staff training and interoperability with other digital platforms. Challenges such as budget constraints, lack of technical expertise, and system compatibility are identified alongside best practices observed in institutions with successful implementations. The paper further discusses the the relevance of theoretical models such as Technology Acceptance Model (TAM) and the Information Systems success model in understanding user satisfaction and system effectiveness. This review concludes by highlighting the need for continuous assessment user feedback, and adaptive management strategies to ensure that ILS remains a viable tool in delivering high-quality digital high- quality digital library services in university settings