Evaluating the Level of Adoption of Total Quality Management (TQM) ractices in Quantity Surveying Firms (QSFs) in Kaduna State, Nigeria

Abstract

In construction, quality is defined by the client based on satisfaction with the product (completed work), processes, and/or services. However, several criticisms of lack of adherence to quality and standards have been directed at the Construction Industry in Nigeria. Organisations that are outcome-oriented are focused on improving products are likely to adopt Total Quality Management (TQM). This study aimed to evaluate the level of the eight latent variables of TQM practices adopted in Quantity Surveying Firms (QSFs) in Kaduna state, Nigeria. The Quantitative research design was adopted, and questionnaires were purposively distributed to the Principal and Senior Quantity Surveyors and Probationers of the firms. A sample size of 40 was established, and 28 responses representing 70%, were analysed. Descriptive statistics using SPSS version 21 was used to analyse the data collected. The results show that QSFs firms studied have high-level adoption for two latent TQM practices and a moderate level of adoption for the remaining six latent TQM practices. The study concluded that there was a moderate level of adoption of TQM practices by QSFs firms in Kaduna state, Nigeria. It thus provides QSFs and future researchers with a wider understanding of the practices that can inform the development of more effective TQM implementation. The study recommends that there is a need for further study of the challenges affecting the adoption of TQM practices by QSFs firms in Nigeria.