Assessment of occupants' level of facilitites and services satisfaction in the residential housing estates built environment in Lokoja, Kogi State.

Abstract

The study assessed residents' satisfaction with facilities and services in public housing estates in Lokoja, Kogi State. Guided by two research questions and two null hypotheses, a descriptive survey design was employed. The target population comprised 2,820 residents from fifteen public housing estates. Due to the large sample size, a multistage sampling method was employed. Initially, the estates were stratified by factors such as location and population density. From these strata, eight estates were randomly selected to ensure diversity. Within these estates, 453 residents were chosen through simple random sampling. Data were gathered using a structured questionnaire, validated by experts from the Federal University of Technology, Minna, and pilot-tested in Talba, Niger State. The questionnaire's reliability was confirmed with a Cronbach's Alpha of 0.80. Data analysis, performed using SPSS version 26, involved calculating means and standard deviations for the research questions and z-tests for hypotheses at a 0.05 significance level. Results showed moderate satisfaction with both facilities (mean = 3.12) and services (mean = 2.86). The study recommended that estate management in Lokoja implement regular maintenance and upgrades to improve resident satisfaction. Additionally, it recommended establishing an active service response team with accessible contact information to facilitate effective communication and timely maintenance responses.